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Roblox Account Recovery

Hacked, stolen, or locked out of your Roblox account? Reset your password if you still control the email or phone, or contact Roblox Support to prove ownership when you don't. This guide also covers recovering stolen Robux, appealing bans, and locking the account down with 2-Step Verification.

Recovery Methods

Reset your password

  1. Go to roblox.com/login and click Forgot Password
  2. Enter your linked email or phone number
  3. Open the reset link or enter the SMS code
  4. Set a new password and sign in

Contact Roblox Support (no email/phone)

  1. Go to roblox.com/support
  2. Provide the exact username and account creation date
  3. Attach Robux purchase receipts or order numbers as proof
  4. Reply promptly to any follow-up questions

Secure a hacked account

  1. Regain access, then change the password
  2. Sign out of all sessions
  3. Enable 2-Step Verification
  4. Report unauthorized purchases and trades to Support

Get AI-guided account recovery

Frequently Asked Questions

Can I recover a Roblox account without an email or phone number?

Yes, but it's harder. Contact Roblox Support at roblox.com/support and prove ownership with details only the real owner would know — the exact username, account creation date, previous passwords, Robux purchase receipts or order numbers, and the last digits of any card used. The more verifiable evidence you provide, the better your chances.

My Roblox account was hacked and my Robux is gone. What do I do?

Regain access first (reset the password if you still control the email, or file a Support request if not). Once in, change your password, sign out all sessions, enable 2-Step Verification, and report the unauthorized purchases and trades to Roblox Support. Roblox can sometimes reverse fraudulent activity, but recovery of stolen Robux isn't guaranteed — speed matters.

How long does Roblox account recovery take?

A password reset via email or phone is instant. Support-assisted recovery (no email, or a hacked account) usually takes a few days depending on how much ownership evidence you can provide and current support volume. Replying promptly to Support's questions keeps the case moving.

I forgot both my username and password. Can I still recover?

Yes. Use the 'Forgot Username' option on the Roblox login page with your linked email or phone. If you have neither, contact Support with your purchase receipts and account details — order numbers from Robux purchases are one of the strongest proofs of ownership.

How do I avoid Roblox recovery scams?

Only use roblox.com and roblox.com/support. Roblox will never ask for your password, and no legitimate helper (including us) needs it. Ignore anyone in a game or on Discord offering to 'recover' your account or 'refund' Robux in exchange for your login — those are account-theft scams.

What if my child's account has a parental PIN I can't remember?

The Account PIN can be reset from Account Settings if you're signed in, or through Roblox Support with proof of ownership if you're locked out. Have the account email and any purchase receipts ready so Support can verify the account belongs to your family.

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